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Frequently asked questions
Shipping
Q: How long does shipping take?
- USA/Canada: 5–12 business days
- International: 7–12 business days
These are estimates and may vary.
Q: Will I get tracking?
Yes — you will receive tracking information by email once your order ships.
(Some international orders may have limited tracking.)
Q: Why did my order arrive in separate packages?Different products may be printed at different facilities, so they may ship separately.
Returns & Replacements
Q: Do you accept returns or exchanges?
Because items are made-to-order, we cannot accept returns or exchanges for size or buyer’s remorse.
Q: What if my order arrives damaged or incorrect?
We’ve got you covered!
Email us within 7 days with:
- Your order number
- A photo of the issue
- A short description
We will arrange a replacement or refund.
Sizing
Q: How do I pick the right size?Each product page includes a size chart. Please measure carefully before ordering.
Customs & Duties
International customers may be charged import fees or customs duties. These costs are the buyer’s responsibility.
General
Q: Do you take custom requests?
Sometimes! Feel free to reach out — if we can do it, we will.